What is the status of my order / Has my order shipped?

If you created a log-in at the time of placing your order, or if you have an existing login, you can check the status of your order by logging into your account at the link here to view your order history and get the status of your order. If you do not have an existing log-in or used the “guest” checkout option, please click here for the status of your order.

Orders that are pending or processing for but have not shipped yet can be changed or canceled by contacting customer service. This only applies to stock items (non custom made items). Custom items that are in production may be noncancelable and/or nonrefundable.

Once your order has shipped, you can track your order using the tracking information provided in your shipping confirmation e-mail. Alternatively, If you created a log-in at the time of placing your order, or if you have an existing login, you can view the tracking information for your order by logging into your account at the link here and retrieving your order information.

Alternatively, if you do not have an existing log-in or used the “guest” checkout option, please click here to view your order and see the updated tracking information once it is available.

Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the shipper to confirm the status of your shipment. If your packages each show a status of “delivered”, please contact customer service for assistance.

From each product detail page, by clicking the “Estimate Shipping” link and entering in your zip code, you can get an estimate of what the shipping cost will be for that item. If you wish to get a shipping estimate for multiple quantities of an item, first change the quantity on the product detail page, then click the “Estimate Shipping” link, enter in the destination zip code, and finally click the “Get a Quote” button.

Alternatively, a shipping estimate can be obtained from viewing your shopping cart. First, add the item to your shopping cart. Next go to the shopping cart view by clicking the “Go To Shopping Cart” link from the “My Cart” link at the top of the page. Once on the Shopping Cart page, fill out your state and zip code in the “Estimate Shipping and Tax” section to get a shipping total for all the items in your cart.

• Ground Shipping

Domestic packages ship FedEx, UPS, or USPS at our discretion, unless you have made prior arrangements with customer service to have your order shipped using a specific carrier billed to your own account. Shipping carrier is selected based on factors such as: arrival time, cost, and vendor preference when an item ships directly from the manufacturer. Ground shipments typically take 3-5 business days in transit to arrive at your address once the item has shipped. For FedEx and UPS shipments, a physical address will be required for delivery, as these carriers cannot deliver to a PO Box address. If your order shows a status of being shipped and has not arrived within 10 business days, please contact customer service to assist with tracking your order.

• LTL Freight Shipping

Items too large or too bulky to ship using a standard ground carrier will ship common carrier freight. Freight shipments are typically slower than standard ground shipments normally taking 7-10 business days for delivery once the items ships out. We utilize a network of carriers to provide the best price for freight shipments as possible. Residential deliveries shipped via freight must be able to accept a freight truck at the destination address

Standard items that are not custom fabricated products may be returned within 30 days of the delivery date. Items must be new and in resaleable condition. Unless an item was shipped in error, the customer is responsible for return shipping charges and the original outbound shipping charges are non-refundable. Custom fabricated items where an item is made to a specific measurement for your application, including custom made track ladders or stairways, are non-refundable and non returnable.

Shipping rates provided through our website are for shipments to North America. If you would like to have an item shipped to your country, please contact customer service to provide a shipping quote for your order.

• Credit Cards: American Express, Visa, MasterCard, Discover
• Paypal
• Money Orders and Personal Checks (Order will not be processed to ship until payment has cleared)
• Purchase Orders (Existing credit accounts only)

Orders shipping to the states of Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Louisiana, Massachusetts, Mississippi, Ohio, Pennsylvania, Tennessee, Texas, and Washington will be assessed sales tax at checkout.